How to Use This Help Desk

Welcome to the Carl Henry Global Help Desk. Whether you need technical support, have a question about your account, or want to report an issue, our Help Desk is your central hub for fast, effective assistance.

Getting Started

To access the Help Desk:

1. Log in to your CarlHenryGlobal.com account.
2. Navigate to the “Help Desk” or “Support” link in the main menu.
3. Click “Submit a Ticket” to get started.

Submitting a Support Ticket

To request help:

1. Click “Submit a Ticket.”
2. Choose a Category: Select the topic that best matches your issue (e.g., Technical, Billing, Website Support).
3. Write a Clear Subject Line: e.g., “Issue Logging into Dashboard” or “Billing Query - Affiliate Commission.”
4. Describe Your Issue: Be as detailed as possible. Include:
   • Steps to reproduce the issue
   • What you expected to happen
   • What actually happened
5. Attach Files (if needed): Screenshots or documents can speed up resolution.

Once submitted, you’ll receive a confirmation email with your ticket number.

Tracking Your Ticket

To check on your ticket status:

1. Go to “My Tickets” under the Help Desk menu.
2. You’ll see a list of all your support requests.
3. Click on a ticket to view updates, add comments, or respond to support staff.

We aim to respond to all queries within 24 hours (Mon–Fri).

✅ Tips for Faster Support

• Search First: Check our FAQ or Knowledgebase before submitting a ticket. Your answer may be there already.
• Be Clear and Concise: The more detailed your message, the easier it is for us to help.
• One Issue Per Ticket: Submitting separate tickets for different issues helps us resolve them faster.

Working Together for Solutions

Our support team is here to help you succeed. We treat every ticket seriously and aim to resolve your issue quickly and professionally.

If you ever feel something wasn’t resolved, simply reopen the ticket or submit a follow-up.

Let’s Make it Better Together

We welcome suggestions for improving this Help Desk. If you have feedback or ideas, feel free to submit a ticket under “Suggestions & Feedback.”

Thank you for being part of Carl Henry Global—your gateway to the future of online innovation.